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The Application Engineer/Customer Support Engineer Manager is responsible for managing the AE and CSE Teams with projects, priorities and incentive program.

  • Coordinate with Product Development Team on addressing/prioritizing software update requests and software bugs for customers
  • Coordinate with Account Managers and Project Managers on upcoming and current projects
  • Manage Predator3D Manual updates
  • Manage support backlog with Operations for timing and actual deliverables
  • Coordinate with Global AE/CSE Managers on issues and software update requests to funnel into the Product Development Team
  • Coordinate with Account Managers and CSEs on in-house feasibility studies
  • Facilitate/coordinate in-house and in-field training of Predator3D

Minimum Experience: 5 years

Education: Bachelor’s degree in engineering field

Required Skills:

  • Great analytical and math skills
  • Incredible problem-solving abilities
  • Ability to collaborate with many other teams
  • Interpersonal skills to manage a team of engineers
  • Ability to give constructive criticism
  • Ability to make decisions quickly
  • Organizational skills for keeping track of team members projects and schedules simultaneously
  • Detail-oriented for understanding complex systems and the ability to pay attention to details

Desired Skills:

  • Robotics knowledge
  • Dispensing materials and equipment experience
  • Solid understanding of machine vision
  • Customer service experience

Location: Ann Arbor, MI



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