IT Specialist

We are seeking a skilled and self-motivated IT Specialist to be the primary contributor managing our organization’s IT infrastructure. The ideal candidate will not only possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, but also bring a great attitude and a strong commitment to doing whatever is necessary to support the team and end users. This role requires a proactive individual who can both strategically plan and actively implement and maintain IT systems to ensure optimal performance and reliability.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Responsibilities

1. Microsoft Office 365 Administration:

• • • Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
    • Ensure seamless integration and compatibility of Office 365 applications within the organization.

2. Hyper-V Virtualization:

• • • Oversee the deployment, configuration, and maintenance of virtual machines using Hyper-V.
    • Optimize virtualization infrastructure for efficiency and resource utilization.

3. Veeam Backup:

• • • Implement and manage Veeam backup and recovery solutions to ensure data integrity and availability.
    • Regularly test and update backup procedures to mitigate data loss risks.

4. Phone System Management:

• • • Administer and maintain the organization’s phone system, ensuring reliable communication channels.
    • Collaborate with vendors to implement updates, upgrades, and troubleshoot issues.

5. Help Desk Operations:

• • • Serve as the primary point of contact for IT support, resolving technical issues in a timely manner.
    • Implement and enforce best practices for incident management and service request fulfillment.

6. End User Support:

• • • Provide support and training to end-users on IT systems and applications.
    • Proactively address end-user concerns, working to improve user experience and satisfaction.

7. Positive Attitude and Team Collaboration:

• • • Demonstrate a positive attitude and a willingness to collaborate with team members.
    • Take initiative to support colleagues and contribute to a positive work environment.

8. Security and Compliance:

• • • Implement and enforce security measures to safeguard the organization’s IT assets.
    • Ensure compliance with relevant regulations and industry standards.

9. Budgeting and Procurement:

• • • Manage IT budget and recommend cost-effective solutions.
    • Evaluate and procure IT hardware, software, and services.

Required Skills

• Proven experience as an IT Specialist or similar role
• Expertise in Microsoft Office 365 administration and Hyper-V virtualization technologies
• Experience with Veeam backup solutions
• Knowledge of phone systems and telecommunication technologies
• Strong problem-solving and decision-making abilities

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Windows Server – Hyper-V
• Veeam Certified Engineer (VMCE)

Location

Ann Arbor, MI