Application Engineering Manager
The Application Engineer/Customer Support Engineer Manager is responsible for managing the AE and CSE Teams with projects, priorities and incentive program.
- Coordinate with Product Development Team on addressing/prioritizing software update requests and software bugs for customers
- Coordinate with Account Managers and Project Managers on upcoming and current projects
- Manage Coherix 3D Manual updates
- Manage support backlog with Operations for timing and actual deliverables
- Coordinate with Global AE/CSE Managers on issues and software update requests to funnel into the Product Development Team
- Coordinate with Account Managers and CSEs on in-house feasibility studies
- Facilitate/coordinate in-house and in-field training of Coherix 3D
Minimum Experience
5 years
Education
Bachelor’s degree in engineering field
Required Skills
- Have a positive, confident, “go-getter” attitude
- Mechanical and electrical engineering knowledge
- Excellent problem-solving skills
- Strong multi-tasking abilities
- Proficient in Microsoft Word/Excel/PowerPoint
- Excellent customer relations skills
- Willingness to travel internationally and domestically on short notice
Desired Skills
- Robotics knowledge
- Dispensing materials and equipment experience
- Solid understanding of machine vision
- Customer service experience
Location
Ann Arbor, MI